FAQ's

What if I don’t see a product that I'm after?
We have access to many other ostomy & women's health products that may not be listed on our site at the moment. To inquire about an ostomy or women's health product not found on our online store, please just request the item and item number in the notes section in the checkout page or contact us. We will be sure to get back to you on the availability and add the item to your order if it is available! 

We'll even do our best to get your requested product(s) added to the online shop so it is available to you for future online purchases!

When can I expect my order be ready?
We strive to pack orders as quickly & efficiently as possible! Most orders will be ready for pickup or local delivery within 2-4 business days. Most orders will be shipped in 3-5 days. You will receive a notification by email or text when your order is ready or has shipped. Kindly check your junk folder, as pickup notifications may sometimes end up there!  

What is your address and store hours for local pickup?
Our address is: 672 Brant St. Burlington, ON L7R 2H3
Home Healthcare Centre Hours: Mon – Fri: 9 am – 6 pm | Sat: 9 am – 3 pm

How much is shipping?
We offer free local shipping on orders over $150 CAD. Orders under $150 will be a flat shipping rate of $15 CAD.
We are happy to offer a FREE Local Home Delivery to Burlington & Oakville with no minimum order.

Is funding available for ostomy supplies?
Get help paying for ostomy supplies when you qualify for the Assistive Devices Program. Details on the program here. If you have any questions about how to apply for this funding program, ask our expert team for help!

How can I request a consultation with an Ostomy Nurse?
Enterostomal Therapy is available by appointment with nurse Jan Brimer. Jan is a Nurse Specialized in Wound, Ostomy and Continence (NSWOC). At your appointment, Jan can review ostomy information with you, demonstrate the medical equipment and answer any questions you have. Please contact us to book an appointment.

How can I request a consultation with a Certified Menopause Practitioner?
Our leading Women’s Health experts offer consultations by appointment to women of all ages with the goal of optimizing health and well being! By working with you and your physician, we aim to improve symptoms and alleviate concerns in a variety of areas. To request a consultation please fill out the form here.

For more information on our Women's Health Program and consultations visit: brantarts.ca/womens-health

How can I participate in the annual Ostomy event and what are the details?
We have a great event planned for you! Please visit our event page here to learn how you can participate!

What currency is your shop pricing in?
Our prices are in Canadian Dollars (CAD) 🇨🇦